Refund policy

Return & Refund Policy

All Konvo demo products (e.g. clothing, mugs, accessories) are fulfilled and shipped on demand via third-party partners. Since these products are custom-made, our return & refund policy is designed to ensure quality and transparency, while maintaining fair manufacturing processes.

✅ Returns Accepted If:

  • You received a defective, damaged, or misprinted item
  • The item received doesn’t match your order (wrong product, size, color, etc.)
  • The product arrived with visible printing or manufacturing flaws

❌ Returns Not Accepted If:

  • You ordered the wrong size or color by mistake
  • You changed your mind after receiving the item
  • The product has been worn, washed, or used
  • The issue is due to factors outside our control (e.g. customs delays, refusal to pay import taxes)

📩 To Request a Return:

  1. Contact our support team at support@konvoai.com within 7 days of delivery
  2. Include your order ID, photos of the item, and a short explanation
  3. Once approved, we’ll send you the return address or issue a replacement/refund as needed

💳 Refunds:

  • If approved, your refund will be processed to the original payment method within 5–10 business days
  • Refunds are only issued for the item(s) — shipping costs are non-refundable unless the error was on our side
  • We do not offer refunds for items returned without prior approval

♻️ Important Notes:

  • Products are made-to-order. We do not hold inventory.
  • We recommend reviewing our size chart and product specs carefully before ordering
  • Returns due to sizing are not eligible unless there’s a defect

💬 Still have questions?

Contact us anytime at hi@konvoai.com — we’ll make sure you’re taken care of.